Fri08182017

Friday, 11 August 2017 20:07

Artificial Intelligence and Analytics Found to Accelerate Digital Workplace Transformation

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New research on the evolution of organisations has shown that artificial intelligence (AI) and analytics are accelerating the pace of digital workplace transformation.

The research on the way in which organisations are evolving from a traditional office environment to a digital workplace has revealed that gaining competitive advantage and improving business process are among the top goals of their digital transformation strategy. This is according to 40% of 800 organisations in 15 countries on five continents that were interviewed for Dimension Data’s Digital Workplace Report: Transforming Your Business.

Another insight in the report is that digital transformation is not only about adopting the technologies of the past: 62% of research participants expect to have technology such as virtual advisors in their organisations within the next two years. In addition, 58% expect to start actively investing in technology that powers virtual advisors in the next two years.

While AI technology is still in its infancy, it is sufficiently advanced to be working its way into companies in the form of virtual assistants, and, in certain industries such as banking, virtual tellers and virtual advisors. Manifested as bots embedded into specific applications, virtual assistants draw on AI engines and machine learning technology to respond to basic queries.

Indeed, around 30% of organisations said they are advancing quickly in their digital transformation initiatives and are already reaping the benefits, while others are still in the early stages of developing a plan.

Enterprises are also turning to new workplace technologies to drive increased customer service, with 45% of respondents saying they have improved customer satisfaction as a result of their use of digital workplace technology.

Artificial Intelligence and Analytics Found to Accelerate Digital Workplace Transformation

New research on the evolution of organisations has shown that artificial intelligence (AI) and analytics are accelerating the pace of digital workplace transformation.

The research on the way in which organisations are evolving from a traditional office environment to a digital workplace has revealed that gaining competitive advantage and improving business process are among the top goals of their digital transformation strategy. This is according to 40% of 800 organisations in 15 countries on five continents that were interviewed for Dimension Data’s Digital Workplace Report: Transforming Your Business.

Another insight in the report is that digital transformation is not only about adopting the technologies of the past: 62% of research participants expect to have technology such as virtual advisors in their organisations within the next two years. In addition, 58% expect to start actively investing in technology that powers virtual advisors in the next two years.

While AI technology is still in its infancy, it is sufficiently advanced to be working its way into companies in the form of virtual assistants, and, in certain industries such as banking, virtual tellers and virtual advisors. Manifested as bots embedded into specific applications, virtual assistants draw on AI engines and machine learning technology to respond to basic queries.

Indeed, around 30% of organisations said they are advancing quickly in their digital transformation initiatives and are already reaping the benefits, while others are still in the early stages of developing a plan.

Enterprises are also turning to new workplace technologies to drive increased customer service, with 45% of respondents saying they have improved customer satisfaction as a result of their use of digital workplace technology.

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